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Shipping and returns

About shipping and returns

Shipping policy

About delivery and shipping

Kuroneko Yamato

Shipping fee (cool delivery service, consumption tax included)

Honshu (excluding Hokkaido, Okinawa, and other remote islands) 1,100 yen
Hokkaido, Okinawa and other remote islands 1,800 yen

[Cash on delivery fee] Nationwide

(Total product amount 0-9,999 yen) 330 yen (tax included)
(Total product amount 10,000 to 30,000 yen) 440 yen (tax included)
(Total product amount 30,000 to 99,999 yen) 660 yen (tax included)
・Please pay the price to the delivery person when the product is delivered.
・Please pay in cash.  

Return & Exchange Policy

・If the product is damaged or defective due to our mishandling, we will pay the shipping fee and replace it as soon as possible. However, please note that due to the nature of food products, we may not be able to accept returns or exchanges after 3 days of delivery.  

・Please note that due to the nature of the product, we cannot accept returns or exchanges due to customer's convenience.
・Due to the nature of food products, we cannot accept cancellations after shipment on the day of shipment. Thank you for your understanding.
・If the product is returned, we will transfer it to the designated account within 3 business days after confirming the arrival of the product.


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